DELIVERY & RETURNS

DELIVERY

 

Standard Delivery £3.99 for all orders under £100. All orders over £100 are eligible for free shipping

All orders are dispatched using Hermes courier service and take 3-5 days from the day you are notified by email. You will receive a tracking number on dispatch. 

Currently only shipping within the UK.

 

CLICK & COLLECT from 2 Cheap Street is available on all online products. 

Once notified, please collect your order from 2 Cheap Street, Bath from Tuesday - Saturday 10am to 5pm or Sunday 11am to 3pm.

 

ALL MACRAME: As all my items are bespoke and handmade please allow at least 2-4 weeks for your macramé to be created. Please message me beforehand if your order is a gift and has a required date for delivery. When your order is shipped you will notified. N.B. Please check that it has been at least 2-4 weeks before getting in touch about your order; you will be notified if there is any further delay.

 

*PLEASE NOTE: we currently do not ship ceramics, large lighting and furniture.

 

RETURNS

 

IN STORE/ONLINE RETURNS: If you have changed your mind, please return your item unused and in its original condition (including all labels and tags intact) with proof of purchase within 14 days and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.

You are responsible for the cost of shipping for returns. 

Whole Lotta Knots unfortunately does not accept refunds or returns on all Macrame products and dried floristry. Please check the details in the product description on sizing and design before ordering.
 


If you have any questions about your order, before or after purchase, please contact me on wholelottaknots@gmail.com.