Orders under £100 are subject to delivery charges.
Orders over £100 are eligible for FREE SHIPPING.
Within Mainland UK
Standard Delivery: £3.99
Large Parcels: £12.95
UK Highlands & Islands, Northern Ireland and the Republic of Ireland.
Standard Delivery: £15
Large Parcels: £25
All items are shipped with PARCELFORCE. Please allow 3-5 working days.
When will my order be delivered?
If everything you’ve ordered is in stock, we aim to dispatch within 3 working days. You’ll receive a confirmation email once your order has been dispatched.
All of the items on your order will be dispatched together. If you have a bespoke item in your order, this means everything will be delivered when your bespoke piece is ready (i.e. Macrame). If you would like to receive other items in your order, in advance, please contact firstname.lastname@example.org to book and pay for additional delivery.
WLK dispatch orders during standard working hours Monday- Friday (excluding bank holidays).
During holidays periods your order may take slightly longer to be dispatched and delivered. We will do our best to keep you informed of any delays.
MADE TO ORDER:
All Macrame products are hand-made (by Polly) to order and therefore take a little longer. Please allow 3-4 weeks minimum for the production of all large Macrame wall hangings (bespoke and online designs). When ordering our bespoke piece, please refer to the product information for an approximate production time. You will be informed once your order is ready to be shipped, from then it takes a standard 3-5 days to arrive. Thank you for your patience with our bespoke collection. ALL MACRAME IS NON REFUNDABLE.
ITEMS WE DO NOT SHIP: Ceramics and furniture.
CLICK & COLLECT is currently UNAVAILABLE.
We accept returns for both ONLINE & IN-STORE purchases.
ONLINE: If you have changed your mind, please return your item unused and in its original condition (including all labels and tags intact) with proof of purchase within 28 days and we’ll give you an exchange or refund (excluding delivery fees), as long as your returned product meets our terms and conditions. You are responsible for the cost of shipping for returns.
IN-STORE: Please return your item unused and in its original condition (including all labels and tags intact) with proof of purchase within 14 days and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions. Please note: in-store returns are only accepted during the period that the POP-UP shops are open, please check with us if you are unsure before purchasing a product.
Whole Lotta Knots unfortunately does not accept refunds or returns on all Macrame products and dried floristry. Please check the details in the product description on sizing and design before ordering.
|TO BOOK YOUR RETURN PLEASE EMAIL: email@example.com|
RETURNS TERMS & CONDITIONS
Please ensure all items are packaged securely and safely to withstand return delivery. Failure to do so may result in items not being refunded.
WLK recommends that goods are returned using an insured, registered delivery service with tracking. WLK does not accept liability for goods lost or damaged in transit.
WLK will not be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.