FAQs

When is your new shop opening?

Currently WLK is only trading online. Our brand new shop will be open this Spring 2022! All will be revealed.....

How much will shipping cost?

Shipping is a flat rate of £3.99 for all orders under £100. All items over £100 are eligible for free UK delivery. For more information please visit 'Delivery & Returns'

How long will it take to receive my Macrame order?

All Macrame products are hand-made (by Polly) to order and therefore take a little longer. Please allow 3-4 weeks minimum for the production of all large Macrame wall hangings (bespoke and online designs). When ordering our bespoke piece, please refer to the product information for an approximate production time. You will be informed once your order is ready to be shipped, from then it takes a standard 3-5 days to arrive. Thank you for your patience with our bespoke collection. ALL MACRAME IS NON REFUNDABLE.

Do you offer returns or exchanges?

We hope that you love your new decor as much as we do, however we also understand sometimes things are not quite right....

We accept returns for both ONLINE & IN-STORE purchases. For more information on our returns policy head over to DELIVERY & RETURNS.

Do you ship internationally?

Currently we do not offer international shipping, however please don't hesitate to get in touch to inquire.

Is everything in your shop available to purchase online?

Most of our products in store are available to purchase online (delivery and click&collect), however there are a few one off pieces exclusive to the shop that will be available online. Please check before leaving our store! Ceramics and furniture are currently only available as click & collect.

Will you be getting more stock of items that are sold out?

The beauty WLK is that all of our pieces are unique, handmade and we often only have a few of them come into store, so if you see something you like it is best to grab it whilst you can! Once items are sold out it is unlikely we will get them back in stock again.

Where do all of your pieces come from?

I work with artisans and craftsman all over the world to create a collection of handmade pieces that are not only unique but also have a price that reflects the time & love gone into making them. For more information head over to the About Me section.

How do I hang my Macrame wall hanging?

Please check out our 'How to Hang' tutorial video.

What are your Macrame products  made of?

All items are made using 100% natural cotton cord. Any additional items are specified in the product details.

I haven't found the Macrame product I want, can I design my own?

Absolutely! We love getting creative and bringing your ideas to life. Check out the 'Bespoke' page in our Shop.

My wall hanging looks messy when I took it out of its box, what shall I do?

Don't despair! This is the most important part of hanging your macrame; naturally the cords will drop once the piece is hung but it will need some straightening out using your fingers. Refer to my 'How to Hang' tutorial for more information.

How do I tag you?

So now your piece has found pride of place in your home, we absolutely LOVE seeing them in situ, so please post a photo and tag @wholelottaknots to be featured.