FAQs

How much will shipping cost?

Shipping is a flat rate of £3.99 for all orders under £100. All items over £100 are eligible for free UK delivery. For more information please visit 'Delivery & Returns'

How long will it take to receive my Macrame order?

Please allow at least 2-3 weeks for your Macrame order to be created. Once your order is ready to be shipped you will be contacted and takes 3-4 days from then. I apologise for any delays on getting your orders to you - I am a one-man-band!

Do you offer returns or exchanges?

You can return or exchange any order within 14 days of purchasing, whether that is in store or online. You must show proof of receipt. Unfortunately Whole Lotta Knots does not issue any returns or refunds on any macrame products, dried floristry or earrings.

Do you ship internationally?

Currently we do not offer international shipping, however please don't hesitate to get in touch to inquire.

How do I hang my Macrame?

Please check out our 'How to Hang' tutorial video.

What are your Macrame products  made of?

All items are made using 100% natural cotton cord. Any additional items are specified in the product details.

I haven't found the product I want, can I design my own?

Absolutely! We love getting creative and bringing your ideas to life. Check out the 'Bespoke' page in our Shop.

Can I wash my Macrame?

Macrame wall hangings and any other items are not machine washable; if your piece gets marked, use a soft clean sponge with soapy water to remove.

My wall hanging looks messy when I took it out of its box, what shall I do?

Don't despair! This is the most important part of hanging your macrame; naturally the cords will drop once the piece is hung but it will need some straightening out using your fingers. Refer to my 'How to Hang' tutorial for more information.

How do I tag you?

So now your piece has found pride of place in your home, we absolutely LOVE seeing them in situ, so please post a photo and tag @wholelottaknots to be featured.